If customers receive the wrong product or encounter a manufacturing defect or damage. In such cases, the company will arrange for a reverse-pickup and process a refund or replacement  only upon receipt and verification of the complete product with packaging and accessories and the Refund or Replacement will take around 5-7 working days. The customer will be responsible for any missing or damaged items (including the box) that were not notified to the company, and the cost of those items will be deducted from the advance payment made by the customer. If a replacement is requested, the customer will need to pay for any missing items in advance before the replacement product is shipped.

Refund or replacement will not be initiated if the customer is not satisfied with the looks or quality of a defect-free product or if physical damage is not notified within 24 hours of receiving the product. Additionally, 
No refund or replacement will be provided for any defect-free product based on minor differences in shades, colors, or quality.